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Platinum Careers Customer Service Manager Vacancy

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Platinum Careers Customer Service Manager Vacancy: Welcome to Platinum Careers, leaders in professional HR Services. Over the years we have supported many of the country’s top organizations to recruit, source and manage the highly-skilled talent they need to succeed in an increasingly competitive world.

Customer Service Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience10 – 15 years
  • Location Lagos
  • Job Field Customer Care
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Job Description:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Analyzing statistics or other data to determine the level of customer service the organization is providing.
  • Writing reports, analyzing the customer service that the organization provides
  • Recruit, mentor and develop employees through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Maintain an orderly workflow according to priorities

Requirements

  • Minimum of Bachelor’s Degree in related field
  • Minimum 10-12 years’ work experience in a similar position or role.
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Must reside in Lagos
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools
  • Ability to think strategically and to lead

Method of Application

Interested and qualified? Go to Platinum Careers career website on recruit.zohopublic.com to apply

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